Someone is available to take your call right now
Say what you found in your own words. We route the call to an independent local provider who works finished basements, sump pits, and frozen supply lines across Castle Rock and Douglas County.
- Tell them which floor the water is on and whether it is still coming in.
- Say if the sump pump is running, silent, or under water.
- Mention whether the basement is finished and what is stored down there.
- Say if a pipe froze, a water heater failed, or hail opened the roof.
- Tell them whether the main valve has been closed yet.
- Mention when you last saw the room dry, even if it was days ago.
- Call even if you already ran a shop vac and the carpet just feels cool.